FAQs

BAYM promises one-year guarantee from date of purchase, except of quick-wear spare parts like blades, cutting heads or something like this.

BAYM owns ISO9001 and CE certificates. All products meet or exceed quality standards and quality control procedures conform to the strict requirements of the standards.

Made in China. For detailed BAYM address, pls refer to our contact us page.

There are three ways to get BAYM products. By sending mails to baym@baym-ele.com,
or by placing orders on Amazon: https://www.amazon.com/s?me=A2QWDLQEX7WPJ0&marketplaceID=ATVPDKIKX0DER
or by placing orders through https://www.baym-ele.com/shop/

BAYM supports payment through Paypal and wire transfer.

For regular products, our leading time is 2-3 working days at receipt of your payment. For customization products, leading time depends on our production line.

BAYM is located in Liushi, Zhejiang, China.

Please visit Contact Us where you’ll find a map of our locations and relevant mail address and phone number.

We are always looking for motivated distributor partners! If you are interested, we encourage you to contact us by mail baym@baym-ele.com or complete a request form on this site with your contact information.

You have 15 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Authorization must be obtained prior to returning products. Products returned without this authorization will not be accepted.

Any question?

If we still haven’t answered your question, you can contact us below and we will get back to you as soon as possible.